Refund and Cancellation Policy

Last Updated: [Date]

At On The Move Truck Rentals, we understand that plans can change. This Refund and Cancellation Policy outlines how cancellations and refunds are handled for vehicle rentals. Please read the policy carefully before making a reservation.

5. Force Majeure

In the event of unforeseen circumstances beyond our control (e.g., natural disasters, government restrictions), On The Move Truck Rentals reserves the right to cancel reservations. In such cases, customers will receive a full refund or be offered the option to reschedule without penalty.

1. Cancellation Procedures

How to Cancel: Customers may cancel their reservation by contacting On The Move Truck Rentals via phone at [Phone Number] or email at [Email Address]. Cancellations are effective upon receipt of the cancellation request.

Cancellation Deadline: To avoid cancellation fees, cancellations must be made at least [specify time, e.g., 24 or 48 hours] before the scheduled pickup time.
Late Cancellations: Cancellations made less than [specify time, e.g., 24 or 48 hours] before the scheduled pickup time will be subject to a cancellation fee, as outlined below.

2. Refund Conditions

Refunds are granted under the following conditions:

Full Refund: A full refund will be issued if the reservation is canceled [specify timeframe, e.g., more than 48 hours] before the scheduled pickup time.
Partial Refund: A partial refund may be granted if the reservation is canceled between [specify timeframes, e.g., 24 to 48 hours] before the scheduled pickup time. A cancellation fee of [specify amount or percentage] will be deducted from the refund.
Processing Time: Refunds will be processed within [specify number of days, e.g., 7 to 10 business days] after the cancellation request has been confirmed.

3. Nonrefundable Scenarios

The following situations are non-refundable:

Late Cancellations: Cancellations made less than [specify time, e.g., 24 hours] before the scheduled pickup time will not be eligible for a refund.
No-shows: If a customer fails to pick up the vehicle at the scheduled time without prior notice, no refund will be provided, and the full rental amount will be charged.
Early Returns: If a vehicle is returned before the end of the rental period, no refund will be issued for unused rental days.

4. Modifications to Reservations

Reservation Changes: If you need to modify your reservation (e.g., change the rental date or vehicle type), please contact us as soon as possible. Modifications are subject to availability, and additional fees may apply.

Cancellation After Modification: If a modified reservation is later canceled, the cancellation fee will be based on the original reservation's terms and timeline.

If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us at: